Hosted CRM v/s Self Hosted CRM is always a hot debate. Instead of listing differences between these two, This article lists out points for selecting between hosted CRM and Self Hosted CRM. Most of the SMEs, think of having a Self Hosted CRM. They are not in favour of Cloud or Online CRM. Two main reasons for that decision is…
Defining CRM? CRM or Customer Relationship Management stands for processes, tools and practices for managing Customer Relationships. It covers entire Journey of Customer with your organisation. Right from identifying the customer to Marketing to Sales and then post Sales Service. Generally when we speak of CRM, we refer to some software tool. But even before the advent of software and IT,…